Policies

Some light bedtime reading.

Subscription Genius Customer Privacy Policy

Subscription Genius’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Subscription Genius anytime you interact with Subscription Genius, such as when you visit our website, when you purchase Subscription Genius products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Subscription Genius, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

  • We may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering for training, participating in an online survey or purchasing a product.
  • When you interact with Subscription Genius, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information relating to a support or service issue.
  • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Subscription Genius’s products.

Your information is not shared with any entity or person not associated with Subscription Genius.

When we disclose your information

Subscription Genius takes your privacy very seriously. Subscription Genius does not sell or rent your contact information to other marketers.

Within the Subscription Genius Group

To help us provide superior service, your personal information may be shared with legal entities and vendors within the Subscription Genius group globally who will take steps to safeguard it in accordance with Subscription Genius’s privacy policy. Your information is propterty of the respective publisher and is subject to their privacy policies.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for Subscription Genius to make certain personal information about you available to companies that Subscription Genius has a strategic relationship with or that perform work for Subscription Genius to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Subscription Genius’s policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Integrity of your personal information

Subscription Genius has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.

Cookies and other technologies

As is standard practice on many corporate websites, Subscription Genius’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Subscription Genius will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Subscription Genius website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

get subscription genius

Schedule a free, one-on-one demonstration
or try Subscription Genius out for free.
Schedule A Demo Signup for a Trial